SecurePass | Scheduled Maintenance on Weekend of 27 – 28 September 2025

Application

HealthSafe SecurePass

Maintenance details

Infrastructure upgrade (no change to the application features/functionality).

As part of this upgrade, we’re moving to a more scalable and flexible server architecture.

Maintenance period

Saturday 27 – Sunday 28 September 2025

Impact to services

Full SecurePass outage of two hours

• There will be a planned outage of around two hours on Saturday 27. The timing can be found in downtime table below.

• During this time, users will be unable to access SecurePass, and kiosks/sign-in will not function.

The SecurePass IP address will be changed

• Once the upgrade is complete, new IP address for SecurePass will be 54.153.245.60

Action required by customers

If your organisation does not whitelist the SecurePass IP address, no action is required - your admins can continue accessing the login page as usual.

If your organisation has whitelisted the SecurePass IP address, you'll need to add the new SecurePass IP address (54.153.245.60) to your whitelist. Please don't remove the existing whitelisted IP address yet. We will be in contact when the time is right to remove the old address.

Region / Timezone

SecurePass outage window begins
Saturday 27 September

SecurePass outage window ends
Sunday 28 September

Australia — AWDT

6:00 am

2:00 pm

Australia — ACST

6:30 am

2:30 pm

Australia — AEST

7:00 am

3:00 pm

New Zealand — NZST

9:00 am

5:00 pm

Fiji — FJT

9:00 am

5:00 pm

Tonga — TOT

10:00 am

6:00 pm

Samoa — SST

10:00 am

6:00 pm